Support FAQ's

Why the math question?

When you use the Help button to submit a trouble report, it may ask you a simple math question such as "What is the sum of 3 and 5?" You get this if you're not logged in. Providing a correct answer gives us some indication that you're a human that has read and understood the question--not a bot that is attempting to put spam on our site!

Debug Console

Close12 MBRequestSessionTimelineDatabase16Events16
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( LD_LIBRARY_PATH => /usr/local/lib/:/usr/lib64/, no_proxy => localhost,.internal,aatsqu... Array(
LD_LIBRARY_PATH => /usr/local/lib/:/usr/lib64/,
no_proxy => localhost,.internal,aatsquality.org,
https_proxy => http://10.8.63.5:3128,
http_proxy => http://10.8.63.5:3128,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin,
USER => apache,
HOME => /var/www,
FCGI_ROLE => RESPONDER,
REDIRECT_HTTP_AUTHORIZATION => ,
REDIRECT_UNIQUE_ID => X8w3x5TtOK9GJ3e82QKk9QAAAA0,
REDIRECT_SCRIPT_URL => /help/support/faqs,
REDIRECT_SCRIPT_URI => https://aatsquality.org/help/support/faqs,
REDIRECT_GIT_HTTP_EXPORT_ALL => ,
REDIRECT_HTTPS => on,
REDIRECT_STATUS => 200,
HTTP_AUTHORIZATION => ,
UNIQUE_ID => X8w3x5TtOK9GJ3e82QKk9QAAAA0,
SCRIPT_URL => /help/support/faqs,
SCRIPT_URI => https://aatsquality.org/help/support/faqs,
GIT_HTTP_EXPORT_ALL => ,
HTTPS => on,
HTTP_USER_AGENT => CCBot/2.0 (https://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
HTTP_ACCEPT_LANGUAGE => en-US,en;q=0.5,
HTTP_ACCEPT_ENCODING => br,gzip,
HTTP_HOST => aatsquality.org,
HTTP_CONNECTION => Keep-Alive,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_python/3.5.0- Python/2.7.5 SVN/1.7.14 mod_wsgi/3.4,
SERVER_NAME => aatsquality.org,
SERVER_ADDR => 10.114.11.100,
SERVER_PORT => 443,
REMOTE_ADDR => 10.114.11.10,
DOCUMENT_ROOT => /var/www/aats,
REQUEST_SCHEME => https,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/aats,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/aats/index.php,
REMOTE_PORT => 35078,
REDIRECT_URL => /help/support/faqs,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /help/support/faqs,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1607219143.9854,
REQUEST_TIME => 1607219143
)
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tracker.sid 575904b83828771593bd7a81bc1c9fc6
tracker.ssid 575904b83828771593bd7a81bc1c9fc6
tracker.rsid 575904b83828771593bd7a81bc1c9fc6
  • site 0.041 seconds (+0.041); 9.25 MB (+9.250) - afterInitialise
  • site 0.062 seconds (+0.022); 10.75 MB (+1.500) - afterRoute
  • site 0.069 seconds (+0.007); 11.25 MB (+0.500) - afterDispatch
  • site 0.073 seconds (+0.004); 11.75 MB (+0.500) - onAfterRender
  • site 0.074 seconds (+0.001); 11.75 MB (0.000) - sessionStore
12 MB

16 Queries Logged: 0.0042705535888672 seconds

  1. SELECT data
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      WHERE `session_id` = '52bc8e855f1569386eb121708a42505e'
  2. DELETE
      FROM `jos_session`
      WHERE `session_id` = '52bc8e855f1569386eb121708a42505e'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '575904b83828771593bd7a81bc1c9fc6'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '575904b83828771593bd7a81bc1c9fc6'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('575904b83828771593bd7a81bc1c9fc6','0','1607219144','10.114.11.10')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT con.`id`
      FROM `jos_content` AS con
      LEFT JOIN `jos_categories` AS cat
      ON con.catid = cat.id
      WHERE con.state=1
      AND con.`alias` = 'faqs'
      AND cat.`path` = 'help/support'
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_help'
  14. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  16. UPDATE `jos_session`
      SET `data` = '__default|a:9:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1607219144;s:18:\"session.timer.last\";i:1607219144;s:17:\"session.timer.now\";i:1607219144;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"575904b83828771593bd7a81bc1c9fc6\";s:12:\"tracker.ssid\";s:32:\"575904b83828771593bd7a81bc1c9fc6\";s:12:\"tracker.rsid\";s:32:\"575904b83828771593bd7a81bc1c9fc6\";}',`time` = '1607219144',`ip` = '10.114.11.10'
      WHERE `session_id` = '575904b83828771593bd7a81bc1c9fc6'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:21
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:60
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:25
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:21